Service and Support: Maxwell® and Maxprep™ Instruments
Promega provides comprehensive service and support for the Maxwell® System. We can assist you with troubleshooting, provide reagent and application information and be a scientific resource for your success. See below for support documentation for Maxwell® and Maxprep™ instruments. Support documentation for GloMax® Instruments is available here.
Instrument Registration
Maxprep™ Liquid Handler

- Cat.# AS9100, AS9101, AS9200, AS9201
- Technical Manual
- Features and Specifications
- Service and Support Options
Maxwell® CSC 48 Instrument

Only available in the United States
Specifications and Service Products Service Binder Forms- Service Binder-Incident Form (US Letter) (A4)
- Service Binder-Cleaning Form (US Letter) (A4)
Maxwell® RSC 48 Instrument

Maxwell® RSC Instrument

Maxwell® CSC Instruments

- Cat.# AS4000, AS6000 (US, Canada, China, Korea only)
- Technical Manual
- Features and Specifications
- Service and Support Options
Maxwell® FSC Instrument

Maxwell® 16 Instruments
Cat.# AS2000 and AS2050 (Discontinued)

- Maxwell® 16 Instrument (AS2000) Technical Manual
- Maxwell® 16 IVD Instrument (AS2050) Technical Manual
- Full year Service Agreements are no longer available.
Cat.# AS3000, AS3050, AS3060 (Discontinued)

- Maxwell®16 MDX Instrument (AS3000) Technical Manual
- Maxwell®16 IVD Instrument (AS3050) Technical Manual
- Maxwell®16 Forensic Instrument (AS3060) Technical Manual
- Service and Support Options
Service Binder Forms
Cat.# AS1000 (No Longer Supported)
