We will be conducting our annual physical inventory from March 11th through March 13th.

Orders received after 4pm CST on Tuesday, March 10th will be scheduled to ship as follows:

US Orders: Ship Saturday, March 14th for arrival on Monday, March 16th.
Canada Orders: Ship Monday, March 16th for arrival on Tuesday, March 17th.

Select items may ship earlier. For questions regarding the status of your order, contact custserv@promega.com.

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Service and Support: Maxwell® and Maxprep® Instruments

Promega provides comprehensive service and support for the Maxwell® System. We can assist you with troubleshooting, provide reagent and application information and be a scientific resource for your success. See below for support documentation for Maxwell® and Maxprep® instruments. Support documentation for GloMax® Instruments is available here.

Instrument Registration

Register your instrument to receive announcements of new products and applications, free instrument software upgrades for the life of the instrument and notification of instrument-related upgrades or recalls.
Register Your Instrument

Maxprep® Liquid Handler

Maxprep liquid handler service options
Specifications and Service Products Service Binder Forms

Maxwell® CSC 48 Instrument

Maxwell RSC 48 Instrument Service Options

Only available in the United States

Specifications and Service Products  Service Binder Forms

Maxwell® RSC 48 Instrument

Maxwell RSC 48 Instrument Service Options
Specifications and Service Products  Service Binder Forms

Maxwell® RSC Instrument

Maxwell RSC Instrument Service options
Specifications and Service Products Service Binder Forms

Maxwell® CSC Instruments

CSC_320x290
Specifications and Service Products Service Binder Forms

Maxwell® FSC Instrument

Maxwell FSC Service options
Specifications and Service Products Service Binder Forms
Instrument Registration Maxprep® Liquid Handler Maxwell® CSC 48 Instrument Maxwell® RSC 48 Instrument Maxwell® RSC Instrument Maxwell® CSC Instruments Maxwell® FSC Instrument
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