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Service and Support: Maxwell® and Maxprep™ Instruments

Promega provides comprehensive service and support for the Maxwell® System. We can assist you with troubleshooting, provide reagent and application information and be a scientific resource for your success. See below for support documentation for Maxwell® and Maxprep™ instruments. Support documentation for GloMax® Instruments is available here.

Instrument Registration

Register your instrument to receive announcements of new products and applications, free instrument software upgrades for the life of the instrument and notification of instrument-related upgrades or recalls.

Maxprep™ Liquid Handler

Maxprep liquid handler service options
Specifications and Service Products Service Binder Forms

Maxwell® CSC 48 Instrument

Maxwell RSC 48 Instrument Service Options

Only available in the United States

Specifications and Service Products  Service Binder Forms

Maxwell® RSC 48 Instrument

Maxwell RSC 48 Instrument Service Options
Specifications and Service Products  Service Binder Forms

Maxwell® RSC Instrument

Maxwell RSC Instrument Service options
Specifications and Service Products Service Binder Forms

Maxwell® CSC Instruments

CSC_320x290
Specifications and Service Products Service Binder Forms

Maxwell® FSC Instrument

Maxwell FSC Service options
Specifications and Service Products

Maxwell® 16 Instruments

Cat.# AS2000 and AS2050 (Discontinued)

Maxwell FSC Service options
Specifications and Service Products
  • Maxwell® 16 Instrument (AS2000) Technical Manual
  • Maxwell® 16 IVD Instrument (AS2050) Technical Manual
  • Full year Service Agreements are no longer available.
Service Binder Forms

Cat.# AS3000, AS3050, AS3060 (Discontinued)

Maxwell FSC Service options
Specifications and Service Products

Service Binder Forms

Cat.# AS1000 (No Longer Supported)

5174ca_as1000
Specifications and Service Products