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Promega's Cookie Policy

We use cookies and similar technologies to make our website work, run analytics, improve our website, and show you personalized content and advertising. Some of these cookies are essential for our website to work. For others, we won’t set them unless you accept them. To find out more about cookies and how to manage cookies, read our Cookie Policy.

Instrument Service and Support

Promega provides comprehensive service and support for all our instruments. We can assist you with troubleshooting, provide reagent and application information and be a scientific resource for your success. Choose your instrument below to access support for each product line, including instrument registration, service and support options, technical literature and service binder forms. 

As COVID-19 continues to impact our communities, Promega Instrument Service and Support is adapting to ensure the safety of our employees and our valued customers. In order to best meet your needs, we are closely monitoring the shifting global travel requirements and restrictions. Our support teams are continuing to travel, but with limited capacity. In addition, we have moved some of our work into on-site Promega Service Centers where teams continue to deliver service with the same immediacy as pre-COVID times. Please reach out with your requests as normal, and we will do everything we can to provide you the support you need.