Privacy Policy

Last Updated: April 5, 2021

This Privacy Policy explains how Promega Corporation and its subsidiaries and affiliated companies listed on www.promega.com (collectively, "Promega") collects, uses, and discloses information about you. This Privacy Policy applies when you use our website(s) (collectively, “Websites”), mobile applications, and other online products and services (collectively, our “Services”) that link to this Privacy Policy, contact Customer Service, engage with us on social media, or otherwise interact with us. Please note, medical or health information (including, but not limited to, protected health information as defined by the Health Insurance Portability and Accountability Act of 1996) you disclose to Promega and that Promega expressly agrees to receive from you is not subject to this Privacy Policy and may be addressed via separate notices and agreements.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our Websites or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect, in our legitimate interest and/or as a contractual necessity, include:

• Identifiers such as name, physical and/or email address, telephone number, company name, and job title to comply with your request that we contact you, and for other business purposes (such as sales, marketing, technical service, customer service, and customer experience);
• Financial and payment information for billing purposes;
• Purchase history information as is necessary to improve your customer experience;
• Website areas of interest as is necessary to improve your customer experience;
• User name and password for the security of your user account, to comply with your request that we contact you, and for other business purposes; and
• Information submitted in connection with job applications in order to evaluate and process your application. 

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

• Activity Information: We collect information about your activity on our Websites, such as recognizing when you sign in to use our Websites and keeping track of your specified preferences.
• Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date of the transaction.
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see our Cookie Policy, https://www.promega.com/legal/cookie-policy/.

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location (at the city, state, or region level) based on your IP address.

We share personal information in the following circumstances or as otherwise described in this policy:

• We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
• We share personal information with certain third parties such as strategic business partners and affiliates for their own services and marketing purposes.
• We may share your personal information with select business partners in our sole discretion, where necessary, to discharge the purposes set forth above or where reasonably required to pursue our legitimate business aims, or to fulfill legal obligations.
• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Promega, our users, the public, or others.
• We share resumes submitted by job applicants with our human resources department personnel, hiring managers, employees who will be interviewing the candidate and the administrative assistants to these individuals for applicant screening and hiring purposes and for general human resources purposes.
• We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Personal information is shared between and among Promega and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
• We share personal information with your consent or at your direction.
• We also share aggregated or de-identified information that cannot reasonably be used to identify you.

Promega is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

When we process your personal data, we will do so in reliance on one or more of the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).
• When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
• When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.

Subject to certain limitations, individuals within the EEA, United Kingdom, and Switzerland have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please contact us at the address listed in the Contact Us section provided below.

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

Please contact us to learn more about our privacy practices or to change your privacy choices:

Promega Corporation
Privacy Manager
IT Department
Promega Corporation
2800 Woods Hollow Road
Madison, WI 53711 USA
privacyteam@promega.com