I think my institution has a Helix unit - how can I locate it and get access?
In your Promega.com account, you can use our Site Locator tool to find a Helix unit near you. If you do not currently have a Helix pass, you can register for one to access the unit.
What type of Helix units are available?
Promega's Helix On-Site Stocking program supports various sizes of cabinets, refrigerators, freezers and ultra-low freezers. Learn more about the Helix collection here
What if Helix doesn't stock the product I need?
You can add a new product to your unit by clicking "Add to Helix" on any product page, as long as the temperature requirements match your unit. You can also email us directly at email@example.com to request a product addition. If the product you need is not able to be stocked in any Helix, please login to your Promega.com account and purchase via the web or contact Customer Service if you require additional assistance.
How does my Helix unit know what I'm taking?
Helix units use RFID technology to identify which products are present. When an item is removed and the door is shut, the Helix unit will scan itself to identify what is no longer in stock. It will then send an invoice to the account linked to your pass.
Can a Helix unit work with our eProcurement system?
Yes - if you'd like to learn more, click here
or contact firstname.lastname@example.org.