Orders requiring wet or dry ice are delivered via overnight service. If your order contains only ambient temperature items, second-day or ground service may be selected. Overnight orders are shipped according to the following schedule:
- U.S. orders received by 5:00 p.m. Central Time, Monday through Thursday, will be shipped that same day for next-day delivery.
- Orders received after 5:00 p.m. Central Time Thursday and on Friday will be shipped for Monday delivery.
- We do not ship on the following holidays (U.S. only): Memorial Day; Independence Day (Fourth of July); Labor Day; Thanksgiving; Christmas; and New Year's Day.
Delivery Rates (effective January 1, 2019)
When delivery charges are pre-paid and added to the invoice, the following rates apply in the US: Delivery rates include freight, handling and ice (where applicable).
|$1000 and over*
*Excludes Instruments and Selected Cell Lines
Additional freight charges may apply for selected instruments and Cell Lines. Please contact Promega Customer Service for more information.
Want Free Delivery?
Orders with a net value greater than $1000 are delivered free of charge, while orders over $500 qualify for reduced delivery charges. Learn more about the Promega Free Delivery program. Additional freight charges may apply for selected instruments. Please contact Promega Customer Service for more information.
Due to the sensitivity of our products, we are not able to accept all returns. Our commitment to product quality and performance prevents us from reselling returned goods. Please contact us at 1-800-356-9526 to request a return authorization before attempting to return product.
Please note we cannot accept the return of product due to a purchasing error.
Promega strives to use packaging materials that maximize product integrity and performance while minimizing environmental waste. All our products are packaged in highly recyclable materials. Product systems are packaged in paper-based, unbleached cardboard.
We ship orders of heat labile product in EPS (expanded polystyrene) foam boxes. We believe EPS foam is the best available product for protection, durability and temperature maintenance.
Our foam box return program permits reuse of the boxes at no cost to you (foam boxes only). In some cases, the fossil fuels consumed by the return of these boxes exceeds the environmental costs associated with local recycling. Therefore, we encourage you to call Alliance of Foam Packaging Recyclers, 800-944-8448, or visit their web site at www.alliancepackaging.net for additional information.