Promega's Cookie Policy

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Shipping Schedule & Rates

Email Us: custserv@promega.com
Call Us: 608-274-4330
8am–5pm CST Monday–Friday

Shipping Schedule & Rates

Email Us: custserv@promega.com
Call Us: 608-274-4330
8am–5pm CST Monday–Friday

Shipping Schedule

Orders requiring wet or dry ice are delivered via overnight service. You may select second-day or ground service if your order only contains ambient temperature items. Overnight orders are shipped according to the following schedule:

  • U.S. orders will be processed and prepared for shipment within 24 hours. Once processed, orders will ship overnight for next-day delivery. Your expected delivery time is 1-2 days.
  • Orders received after 4:00 p.m. Central Time Thursday and on Friday will be shipped for Monday delivery.
  • We do not ship on the following US holidays: Memorial Day, Independence Day (July 4th and 5th), Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

  • The Handling Fee shown on the order confirmation and invoice represents a fuel surcharge in response to rising costs from the global oil market impact. Promega will review this fee bi-annually. Thank you.

Shipping Rates (effective January 1, 2022)

When delivery charges are prepaid and added to the invoice, the following rates apply in the US (includes freight, handling and ice, where applicable):


 Service Level Overnight
by 3pm
(default)
Overnight
by 12pm
2-Day
Ground
Order Value US US US US
$0–999.99 $75.00 $82.00 $47.00 $21.00
$1000–1999.99 $56.00 $82.00 $30.00 $15.00
$2000 and over*
*Excludes Instruments and Selected Cell Lines
FREE FREE FREE FREE

Want Free Delivery?

Orders with a net value greater than $2000 are delivered free of charge, while orders over $1000 qualify for reduced delivery charges. Note that additional freight charges may apply for selected instruments and cell lines. For more information, please email custserv@promega.com or call 608-274-4330.

Recyclable Packaging

We strive to use packaging materials that maximize product integrity and performance while minimizing environmental waste. All our products are packaged in highly recyclable materials, such as paper-based, unbleached cardboard.

Heat-labile products are shipped in EPS (expanded polystyrene) foam boxes, which is currently the best material for protection, durability and temperature maintenance.

Our foam box return program permits return of the boxes at no cost to you (foam boxes only). However, the fossil fuels consumed by the return of these boxes often exceeds the environmental costs associated with local recycling. Therefore, we encourage you to call Alliance of Foam Packaging Recyclers, 800-944-8448, or visit their website at www.epspackaging.org for information on foam recycling programs close to your location.