Due to the sensitivity of our products, we do not accept returns or exchanges, including those resulting from a purchasing error. Our commitment to product quality and performance prevents us from reselling returned goods. If you have any questions regarding our policy, please call us at 608-274-4330.
In the event any type of natural disaster or pandemic impacts our customers and causes them to close their doors, Promega provides guidelines for reimbursement and replacement for orders shipped and deemed undeliverable. First, contact customer service and share information/documentation regarding closure. Promega will review the information and make an assessment. Then, based on the circumstances, Promega will issue a credit for materials shipped, freight and product reimbursement. In certain cases providing the option for free of charge replacement.