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GloMax® Discover and Explorer System Services

Available for the GloMax® Discover and Explorer Systems

  • All options are available for the GloMax® Discover System and the GloMax® Explorer System

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GloMax® Discover and Explorer System Services
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Available Services*

These services are available for care and maintenance of the GloMax® Discover and Explorer Systems.

  • GloMax® Discover Standard Service Agreement
  • GloMax® Explorer Standard Service Agreement
  • GloMax® Discover-Explorer Sales Rental
  • GloMax® Discover or Explorer Installation Qualification 
  • GloMax® Discover or Explorer Operational Qualification
  • GloMax® Discover or Explorer Installation and Operational Qualification
  • GloMax® Discover or Explorer Preventive Maintenance

Warranty and Service Options

Warranty Options

The Standard One Year Warranty, included with the system price, covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request*. The loaner will be shipped via standard ground shipment and will arrive in 5 to 7 working days. If you no longer have your instrument shipping carton, we will provide you with a box for shipping the instrument back to our service technicians. We will repair and return the instrument to you performing at original factory specifications.

If the instrument warranty or previous agreement has expired, we will offer a 45-day grace period during which the standard agreement pricing applies. After the 45-day grace period, the service agreement price is 15 percent higher than the list price.

Service Agreement Options

After the warranty period is over, you can continue to receive the same comprehensive service and support from Promega as you did when your system was under warranty. The GloMax® Service Agreements cover all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request**. If your instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair and return the instrument performing at original factory specifications. Multiple service agreements for consecutive years may be purchased at the same time.

If you purchase a GloMax® instrument with injectors, separate service agreements for both the base instrument AND the injectors are required.

Preventive Maintenance

In order to keep the system operation at peak performance, Promega recommends that GloMax® instruments receive a Preventive Maintenance check after 12 months of use. During this procedure, our qualified service personnel test the instrument, check parts for wear and replace them as needed. Additionally, the system performance is verified. Documentation for your files is provided. The preventive maintenance service is performed by returning the instrument to the factory.

*Available services may vary by country. Please contact your local support for more information.
**Loaner instrument coverage is not available in all countries.

Installation Qualification

To be certain that your GloMax® Discover, Explorer and Navigator Systems are ready to go from the start, Installation Qualification (IQ) provides a series of formal on-site instrument checks, delivers written documentation about the functionality of your GloMax® Instrument and demonstrates that everything ordered with your instrument is supplied and installed in your laboratory. Upon delivery to your lab, the instrument and its components will be visually inspected and reviewed for completeness. Following the inspection, the instrument will be powered on to confirm that the system is properly functional.

Service Information

  • Installation by qualified Promega personnel
  • Inspection of shipping containers, instrument and accessories
  • Comparison of items received versus items on your Purchase Order
  • Inspection of laboratory conditions
  • Review of all hazards and precautions with users
  • Confirmation or installation of correct firmware version
  • Diagnostic self-test of your instrument
  • Record of installation and actions
  • Service includes site visit, instrument sticker and IQ documentation

Operational Qualification

After instrument installation, Operational Qualification (OQ) demonstrates that your GloMax® Discover, Explorer and Navigator Systems will function according to their operational specifications. A Promega instrument specialist will perform an operational test run to ensure that all of the hardware modules function correctly. Following the documentation of these tests, familiarization training with the instrument’s operators will occur. The specialist will also explain all of the sections of the instrument log book.

Service Information

  • Performance of operational verification test run 
  • Documentation of all results
  • Customer training to familiarize users with the operation of the instrument
  • Customer training on use of log book
  • Service includes site visit, customer-specific log book, instrument sticker and OQ documentation

Specifications

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Use Restrictions

For Research Use Only. Not for Use in Diagnostic Procedures.

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Petra

Petra

Germany