The Standard One-Year Warranty, included with the system price, covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request.* The loaner will be shipped via standard ground shipment and will arrive in 5 to 7 working days. If you no longer have your instrument shipping carton, we will provide you with a box for shipping the instrument back to our service technicians. We will repair and return the instrument to you performing at original factory specifications.
If the instrument warranty or previous agreement has expired, we will offer a 45-day grace period during which the standard agreement pricing applies. After the 45-day grace period, the service agreement price is 15 percent higher than the list price.
After the warranty period is over, you can continue to receive the same comprehensive service and support from Promega as you did when your system was under warranty. The GloMax® Service Agreements cover all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request.** If your instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair and return the instrument performing at original factory specifications. Multiple service agreements for consecutive years may be purchased at the same time.
If you purchase a GloMax® instrument with injectors, separate service agreements for both the base instrument AND the injectors are required.
In order to keep the system operating at peak performance, Promega recommends that GloMax® instruments receive a Preventive Maintenance check after 12 months of use. During this procedure, our qualified service personnel test the instrument, check parts for wear and replace them as needed. Additionally, the system performance is verified. Documentation for your files is provided. The preventive maintenance service is performed by returning the instrument to the factory.
*Available services may vary by country. Please contact your local support for more information.
**Loaner instrument coverage is not available in all countries.