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Promega's Cookie Policy

We use cookies and similar technologies to make our website work, run analytics, improve our website, and show you personalized content and advertising. Some of these cookies are essential for our website to work. For others, we won’t set them unless you accept them. To find out more about cookies and how to manage cookies, read our Cookie Policy.

Terms and Conditions of Sale and Services

Promega Benelux BV Terms and Conditions of Sale and Services

Valid from 1 January 2021

Our Terms and Conditions are largely based on the "FHI General Conditions of Delivery" issued by FHI, Federation of Technology Branches.

Download the pdf-documents: English Request a print copy

PLEASE NOTE the following terms and conditions:

  1. Products are subject to availability.
  2. All available products and current prices are listed at www.promega.com/catalog. For products showing "Pls.Enq.", please contact the Promega Benelux customer service department at benelux@promega.com or call +31715324244.
  3. Payment terms are 30 days from date of invoice.
  4. CPT INCOTERMS apply to all deliveries.
  5. Products in stock will be delivered within 1-2 working days from receiving the purchase order. Dry ice orders received on Thursday will be shipped on Friday.
  6. For guaranteed shipments with a fixed delivery date and/or time (i.e. next day delivery before 12:00pm) additional freight of € 35,- is charged.
  7. A handling fee of € 35,- is applicable to all reagent orders. Replenishment shipments to Promega Helix units are excluded from handling fees. More on Helix: www.promega.com/helix
    For instrument orders we charge an additional fee of € 82,50 for each instrument because of extra freight charges due to weight and dimensions of the package(s).
    1. We are obliged to ship cell lines under UN 3245 regulations (ADR transport guidelines). For this reason we have to charge an additional handling fee of € 80,- on top of our regular handling fee when shipping cell lines.
  8. Returns: Because of the high sensitivity of the majority of our products, we are not able to accept all returns. Our commitment to product quality and excellent performance prevents us from reselling returned goods. If you would like to initiate a return, we ask that you secure a return authorization by contacting Promega Benelux. In instances of purchasing errors, we are unable to accept the return of products.
  9. All prices are quoted in Euro and are excluding VAT.
  10. Prices are subject to change without prior notice.
  11. On promotions, special offers and campaigns, the Promotions Terms and Conditions are applicable.