Service Agreement for the HSM Instrument

Upon purchase of your instrument, the instrument will be covered by a one-year Standard Warranty. The Standard Warranty covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request*. If your instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair it and return it performing to original factory specifications. Preventive Maintenance service is available separately.

Once the initial one-year Standard Warranty has expired, there are several options for continuing service coverage.

Service agreements protect your instrument for the long term.

After the warranty period is over, you can continue to receive the same comprehensive service and support from Promega as you did when your system was under warranty. The Standard Service Agreement covers all parts and labor for any repairs. We will repair the instrument and return it to original factory specifications.

Our Premier Service Agreement provides maximum flexibility and uptime. One of our service technicians will come into your lab to fix your system on-site. Service will be set up within two business days of the request. Additionally, the Premier Service Agreement includes one annual preventive maintenance visit per year*.

*May not be available in all countries; service response time may vary by geographical location. Contact your local Promega representative for more information.