Upon purchase of the Maxwell® CSC Instrument, the instrument will be covered by a one-year Premier Warranty. The Premier Warranty covers all parts, labor and shipping to and from our depot repair location (including a loaner instrument arriving at your lab within 1 working day) or onsite repair by a factory-trained service technician arriving within 2 business days. We will repair your instrument and return it to you performing to original factory specifications. The Premier Warranty also includes one preventive maintenance event.
Once the initial one-year warranty has expired, there are several options for continuing service coverage:
Maxwell® CSC Standard Service Agreement
The Standard Service Agreement covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request. If your Maxwell® CSC Instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair it and return it performing to original factory specifications. Preventive maintenance service is available separately.
Maxwell® CSC Premier Service Agreement
The Premier Service Agreement includes all parts, labor and shipping to and from our depot repair location (including a loaner instrument arriving at your lab within 1 working day) or an onsite service visit by a factory-trained service technician within 2 business days. Additionally, it includes one annual preventive maintenance event per year. Additional preventive maintenance service is available separately.
Maxwell® CSC Preventive Maintenance
In order to keep the system operation at peak performance, Promega recommends that Maxwell® CSC Instruments receive a Preventive Maintenance check after 12 months of use. During this procedure, our qualified service personnel test the instrument, check consumable parts for wear and replace them as needed. Additionally, the system is aligned and performance is verified. Documentation for your files is provided. The preventive maintenance service is performed by returning the instrument to an authorized service center. Onsite service is available for an additional charge.
Product is only available in the United States.