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Technical Services Scientist

JOB TITLE:      Technical Services Scientist

JOB OBJECTIVE: Learn and provide technical support to regional distributors and customers on Promega's products, related applications and document information into database.

 

ESSENTIAL DUTIES:

  1. Learn and provide technical support on Promega products and related applications associated with this group via telephone, computer (e-mail and internet) to customers and distributors.
  2. Track, record and document relevant information from technical inquiries on Promega's contact management systems as defined by corporate and department guidelines.
  3. Perform follow-up on customer calls as required.
  4. Collaborate, communicate and liaise with Technical Services Department at Promega USA to resolve technical issues as needed.
  5. Learn to act as a liaison between the customer and various departments at Promega including Technical Services Department at Promega USA to refine existing products and pursue suggestions for new products and procedures.
  6. Receive training and provide technical support on new products and related applications as new products are launched.
  7. Learn to manage time to accomplish assigned project work not completed during phone time (project work includes essential duties #2-#6 above as well as items under occasional duties including, but not limited to customer follow-up calls, translating/proofing technical literature, develop understanding of Promega products, resources and processes, etc.).
  8. Develop customer service and information management skills.
  9. Will understand and comply with all elements of the Promega Quality System outlined for the position.

 

OCCASIONAL DUTIES:

  1. Translate, proof and edit technical and marketing support literature including, but not limited to, Technical Bulletins/Manuals, Certificates of Analysis and Promega Notes articles.
  2. Learn to assist with the development and presentation of and observe technical training, lectures and seminar programs to Promega Beijing staff, distributors, customers and other Technical Service Scientists.
  3. Visit customers to help troubleshooting as needed.

 

MANDATORY QUALIFICATIONS:

  1. M.S./PhD degree in molecular biology, cell biology, protein biochemistry or related area.
  2. Minimum 3 years lab experience and proven knowledge and understanding of core applications of molecular biology, cell biology and/or protein biochemistry.
  3. Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and results in a clear and concise manner.
  4. Excellent verbal and written communication skills in both English and Chinese.
  5. Customer service skills with a dedication to customer support.
  6. Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner.
  7. Ability to work independently with moderate supervision as well as proven team participation skills.

 

PREFERRED QUALIFICATIONS:

  1. PhD in molecular biology, cell biology, protein biochemistry or related area.
  2. Highly self-motivated; an independent worker.
  3. Broad technical base; able to communicate effectively about a wide variety of technologies.
  4. Previous skills in oral presentations, teaching, training and technical writing/editing.
  5. Resource awareness -know where to go to find answers.

 

PHYSICAL REQUIREMENTS:

  1. Continuous use of the computer, using the keyboard and mouse, as well as the ability to use the computer simultaneously while on the telephone.
  2. Ability to frequently and accurately communicate with customers via the telephone.
  3. Ability to travel.

How To Apply

To apply, please follow the link below.

Promega Corporation is an Equal Opportunity/Affirmative Action Employer.