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Delivery Schedule
Orders are delivered by Airborne Express or other couriers according to the following
schedule:
- Monday-Thursday: All orders received by 5:00 p.m. CT are delivered the following
morning.
- Friday: All orders received by 5:00 p.m. CT are delivered the following Monday morning.
- We do not ship on the following holidays (U.S. only): Memorial Day; Independence Day
(Fourth of July); Labor Day; Thanksgiving; Christmas; and New Year's.
Want Free Shipping?
Orders with a net value greater than $450 are shipped free of charge.
Learn more
about the Promega Free Shipping Program. Additional freight charges may
apply for selected instruments. Please contact Promega Customer Service for
more information.
Returning Product
Due to the sensitivity of our products, we are not able to accept all returns. Our
commitment to product quality and performance prevents us from reselling returned goods.
Please contact us at 1-800-356-9526 to request a return authorization before attempting to
return product.
Please note, our policy does not allow us to accept return of product due to purchasing
error.
Recyclable Packaging
We strive to use packaging materials that maximize product integrity and performance
while minimizing environmental waste. All our products are packaged in highly recyclable
materials. Product systems are packaged in paper-based, unbleached cardboard.
We ship orders of heat labile product in EPS (expanded polystyrene) foam boxes. We
believe EPS foam is the best available product for protection, durability and temperature
maintenance.
Our foam box return program permits reuse of the boxes at no cost to you (foam boxes
only). In some cases, the fossil fuels consumed by the return of these boxes exceeds the
environmental costs associated with local recycling. Therefore, we encourage you to call
Alliance of Foam Packaging Recyclers, 800-944-8448, or visit their website
at www.epspackaging.org
for additional information.
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