How To Order From Promega
Orders can be placed by phone, fax, mail,
email or online. Customer
service representatives are available Monday - Friday, 8:30am - 5pm (Eastern Standard Time).
When placing an order please include the following information:
- Shipping address
- Billing address
- Purchase order number
- Catalogue number, size, quantity and name of each product ordered.
To avoid duplication of an order, please be sure that any written confirmation of a telephone order is clearly
marked CONFIRMATION.
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Prices and Terms
10% GST applies to all products. Catalogue prices are excluding GST.
ABN 84 003 696 151.
Prices are subject to change without notice. Payment terms are next 30 days.
MasterCard, Bankcard, Visa and American Express credit facilities are available.
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Shipping
All orders are dispatched from our head office in Sydney.
Sydney customers: Delivery is same day for orders received before 12pm. Orders received after
12pm will be delivered overnight. We also have a special 3 hour delivery service. Please enquire for details.
Interstate and intrastate customers: Orders received before 4.30 p.m. will be delivered the next day.
Delivery charges
(includes freight, packaging and coolant):*
All Australian states $34
Sydney Metropolitan $29
For customers requesting delivery by their own courier a packaging/coolant charge of $10 applies.
For domestic
orders over $750 ex-GST we waive freight
charges: however, a $10 packaging/coolant applies.
Where
appropriate, a Dangerous Goods charge will apply (see
below).
Dangerous Goods
Dangerous goods charges apply to the following products, please enquire for further details.
|
Acrylamide |
Maxwell® 16 DNA, RNA, and TNA kits |
|
Ammonium Persulfate, Molecular Grade |
PolyATtract® Systems 1000 |
|
BCIP/NBT
Color Development Substrate |
PureYield™ RNA Midiprep Systems |
|
ChipShot™ Direct and Indirect Labeling and
Clean-Up Systems |
Renilla Luciferase Assay Systems |
|
DNA
IQ&tradel Casework Sample Kit for Maxwell®
16 |
SignaTECT® Protein Tyrosine Kinase (PTK)
Assay System |
|
DNA
IQ™ Reference Sample Kit for Maxwell®
16 |
SILVER SEQUENCE™ DNA Sequencing Systems and
Reagents |
|
Dual-Glo® Luciferase Assay Systems |
SV
96 Total RNA Isolation Systems |
|
Dual-Luciferase®
Reporter Assay Systems |
SV
Total RNA Isolation Systems |
|
FuGENE® HD Transfection Reagent |
X-Gal |
|
HaloLink™ Magnetic Beads |
|
| * Please
note that our delivery charges increased by
$1 as of 1 April 2010 |
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Recyclable packaging
Promega strives to use packaging that maximises product integrity and performance while minimising impact
on the environment. Product systems are packaged in paper-based, unbleached cardboard.
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Product returns
A return authorisation is required. Please do not return any product without first contacting Promega. In
the case of a purchasing error, it is our policy to deny return of product. Due to the temperature sensitivity
of our products we are unable to resell returned goods.