Ordering and Customer Service
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About Online ordering
How To Order From Promega
Orders can be placed by phone, fax, mail, email or online. Customer service representatives are available Monday - Friday, 8:30am - 5pm (Eastern Standard Time).
When placing an order please include the following information:
- Shipping address
- Billing address
- Purchase order number
- Catalogue number, size, quantity and name of each product ordered.
To avoid duplication of an order, please be sure that any written confirmation of a telephone order is clearly marked CONFIRMATION.
Prices and Terms
10% GST applies to all products. Catalogue prices are excluding GST.
ABN 84 003 696 151.
Prices are subject to change without notice. Payment terms are next 30 days.
MasterCard, Bankcard, Visa and American Express credit facilities are available.
Shipping
All orders are dispatched from our head office in Sydney.
Sydney customers: Delivery is same day for orders received before 12pm. Orders received after 12pm will be delivered overnight. We also have a special 3 hour delivery service. Please enquire for details.
Interstate and intrastate customers: Orders received before 4.30 p.m. will be delivered the next day
Freight/packaging and coolant charges:
All Australian states $33
Sydney Metropolitan $28
For customers requesting delivery by their own courier a packaging/coolant charge of $10 applies.
Domestic orders over $750 ex-GST are free of delivery charges, however a $10 packaging/coolant applies. Where appropriate a Dangerous Goods Charge will apply.
Dangerous Goods
Dangerous goods charges apply to the following products, please enquire for further details.
| Acrylamide | Maxwell® 16 Cell LEV Total RNA Purification Kit |
| AluQuant® Human DNA Quantitation System | Maxwell® 16 Tissue DNA Purification Kit |
| Ammonium Persulfate, Molecular Grade | Maxwell® 16 Tissue LEV Total RNA Purification Kit |
| BCIP/NBT Color Development Substrate | Maxwell® 16 Total RNA Purification Kit |
| ChipShot™ Indirect Labeling and Clean-Up System | PolyATtract® System 1000 |
| CodeBreaker™ siRNA Transfection Reagent | PureYield™ Plasmid Miniprep System |
| DNA IQ™ Casework Sample Kit for Maxwell® 16 | PureYield™ RNA Midiprep System |
| DNA IQ™ Reference Sample Kit for Maxwell® 16 | Renilla Luciferase Assay System |
| Dual-Glo™ Luciferase Assay System | SignaTECT® Protein Tyrosine Kinase (PTK) Assay System |
| Dual-Luciferase® Reporter Assay System 16 | SILVER SEQUENCE™ DNA Sequencing System and Reagents |
| HaloLink™ Magnetic Beads | SV 96 Total RNA Isolation System |
| Maxwell® 16 Blood DNA Purification Kit | SV Total RNA Isolation System |
| Maxwell®16 Cell DNA Purification Kit | X-Gal |
Recyclable packaging
Promega strives to use packaging that maximises product integrity and performance while minimising impact on the environment. Product systems are packaged in paper-based, unbleached cardboard.
Product returns
A return authorisation is required. Please do not return any product without first contacting Promega. In the case of a purchasing error, it is our policy to deny return of product. Due to the temperature sensitivity of our products we are unable to resell returned goods.
Order online
Place your next order online. You'll enjoy the same great service, pricing and delivery you get today. View Online Ordering page for more details or:
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